The object of this document is to regulate the rules of use and to safeguard the protection of the users of www.rafaelhoteles.com, owned by RAFAEL HOTELES, S.A.U. (hereinafter RAFAELHOTELES).
Rafaelhoteles trade data:
Registered in the Commercial Registry of Madrid
Volume 2329, Folio 79, Sheet M-40969
Address: C / Ayala, 3 - 28001 Madrid
CIF : A-80239007
Tel: +34 91 539 90 21
Fax: +34 91 539 90 22
The terms "You" and "USER" are used herein to refer to the individuals or entities that access this web site for whatever reason.
Through www.rafaelhoteles.com and its other official web sites, RAFAELHOTELES provides users with information on its hotels and other services, such as on-line Room Reservations, Image gallery, Customer Care Service, Employment Opportunities and the different promotions constantly being developed (hereinafter the Services).
The use of this site and/or its services presupposes user's complete and unconditional agreement with and the validity of each and every one of the General Terms and Conditions stipulated in the latest updated version of these Rules of Use. Consequently, user must be aware of the importance of reading these rules each time it visits www.rafaelhoteles.com. Access to and/or the use of certain services on offer to users (hereinafter user) at www.rafaelhoteles.com may be subject to certain conditions which, depending on the case, may replace, amend and/or complete these Rules of Use, meaning that user must read and accept these conditions before accessing and/or using the services and contents.
2. Use of the Rafaelhoteles.com website and Services
2.1 User undertakes to use the www.rafaelhoteles.com site and the services made available through it in accordance with the Law, decency, respectability and law and order and the provisions of these Rules of Use. Consequently, user has the obligation of refraining from using www.rafaelhoteles.com and the services for illicit purposes and effects and/or contrary to what is established in these Rules of Use, in a manner that may be injurious to the rights and/or interests of third parties or that may in any way harm RAFAELHOTELES and/or its image or the www.rafaelhoteles.com site or prevent its normal use or the Services accessed via the site by other users.
2.2 For greater efficiency in the working of its www.rafaelhoteles.com site for the benefit of its users, RAFAELHOTELES may at any time and without prior warning unilaterally modify any substantial aspect of the site, the Services it provides or the operational, technical or usage conditions of www.rafaelhoteles.com. Similarly, with a view to improving the service and establishing an optimum quality level (the ultimate aim of RAFAELHOTELES), users are invited to suggest any modifications they may consider useful by sending an e-mail to the persons responsible for the site at the following address: email@example.com.
3. Protection by RAFAELHOTELES of Users’ Personal Data
RAFAELHOTELES commits itself to comply with the legislation in force regarding automated data processing and, in particular, Organic Law 15/99 on the Protection of Persona Data dated 13th December (hereinafter LPD).
Due to the characteristics of the RAFAELHOTELES activity and its services and in order for it to develop and meet its targets, it may be necessary for these data to be ceded to third parties, which may include international transfers. The sole purpose of this transfer of personal data to these entities is the correct rendering of the services offered by RAFAELHOTELES.
RAFAELHOTELES hereby informs you that your e-mail address will be included in an automated file for the purpose of providing you information on our news and offers by e-mail:
a) On-Line Bookings
On filling up the On-line Reservation form, each registrant accepts and authorizes RAFAELHOTELES’ use and processing of the personal data thereby furnished for the purpose of proceeding with the requested reservation, offering customized products and services and improving commercial relations with our clients, as well as the cession of the said data to their associates, for the purposes detailed above. Likewise, the client making a reservation is informed that his personal and reservation data shall be ceded to the companies that will have to intervene in the management of the reservation and/or trip to the hotel of his/her destination, independently of the country in which the said companies may be found, with the possibility of international data transfers, for the exclusive end of managing the reservation and assuring its execution.
b) Job Opportunities Form
Whenever a www.rafaelhoteles.com user submits its CV to be considered for one of the employment opportunities offered through the web site, it is voluntarily providing data of a personal type (hereinafter Personal Data) which RAFAELHOTELES processes automatically and incorporates into a file for the purpose of being able to provide and offer its services. This file is the responsibility of RAFAELHOTELES and is registered with the competent authority.
RAFAELHOTELES hereby informs you that your e-mail address will be included in an automated file for the purpose of providing you information on our news and offers by e-mail.
Users making available their personal data have the right at all times to access the file and exercise their rights of rectification, cancellation and opposition in accordance with the terms and conditions laid down in data protection legislation. Similarly, user's consent to the processing and transfer of its personal data will be revocable at all times without retroactive effect.
To this end, it will be sufficient for user to contact RAFAELHOTELES by sending an e-mail to firstname.lastname@example.org or by writing to its registered office at calle Ayala, 3, 28001 Madrid, Spain. RAFAELHOTELES guarantees that it has adopted all appropriate security measures in its installations, systems and files. Furthermore, RAFAELHOTELES guarantees the confidentiality of all Personal Data, although it may disclose to the competent authorities Personal Data as well as any other information that is in its possession or is accessible via its systems and is required by the applicable legal regulations in each case. Users of www.rafaelhoteles.com guarantee and are responsible, in all cases, for the truthfulness, accuracy, validity and authenticity of the Personal Data made available and undertake to keep them duly updated.
RAFAELHOTELES may collect information through such devices as cookies or log files on the browsing habits of its www.rafaelhoteles.com users. These devices are associated exclusively with one user and its own personal computer. In these cases, RAFAELHOTELES will only use these data as a whole and with the ultimate aim of improving its services. It is possible that RAFAELHOTELES may share this information with client companies but always globally and solely for statistical purposes.
4. Right to Amend the Rules of Use
RAFAELHOTELES reserves the right, without prior warning, to unilaterally amend any of the terms and conditions of these Rules of Use, in the terms and conditions that it may deem necessary, informing users of such amendments at Rafaelhoteles.com.
5. Copyright and Intellectual Property Rights
All information contained in www.rafaelhoteles.com, its graphic design and the code in HTML, JAVA, JAVA Script or Active X language is protected by copyright or other intellectual property rights. These rights belong exclusively to RAFAELHOTELES or its licensors. Internet users who access the site can display the information contained in it and download or make copies of it in their own computer system, always provided that the copied elements are not subsequently ceded to third parties or installed in a server connected to the Internet or a local network. Without prejudice to the provisions of these Rules of Use, the distribution, modification, cession, public communication, reproduction or any other act relating to part or all of the information posted on www.rafaelhoteles.com, without the prior authorization of RAFAELHOTELES is prohibited.
6.1 In the event that www.rafaelhoteles.com refers, via links, to third-party publicity or Web pages, RAFAELHOTELES is not responsible for the control and has not previously controlled, approved or taken on the services, contents, data, files, products or any kind of material contained in the third party web page or pages. Consequently, under no circumstances does RAFAELHOTELES accept liability for the legality of the content of such page(s) and, as an example but in no way being limited thereto, the third party has sole responsibility for the contents' compliance with legality, decency, respectability and law and order and for ensuring that they do not impair the rights of any third parties. The existence of a hyperlink does not presuppose the existence of any type of relationship between RAFAELHOTELES and the owner of the web page with which the link is established.
6.2 All users or third parties aiming to establish a hyperlink with the www.rafaelhoteles.com site must guarantee that the hyperlink only allows access to the pages or services of the www.rafaelhoteles.com site and, by way of an example but not being limited thereto, does not carry out reproductions of the contents, deep-links, browsers or inaccurate and incorrect statements on the www.rafaelhoteles.com site or its contents. With the exception of those signs which form part of the hyperlink, user must guarantee that the web page establishing the hyperlink does not contain brands, commercial names, company signs, trade names, logos, slogans or any type of distinctive sign pertaining to RAFAELHOTELES.
7. Guarantee and Liability Disclaimer
7.1 Rafaelhoteles does not guarantee the reliability, availability or continuity of its web site’s operation or of the products and services made available to user and, consequently, disclaims all liability for any damages and/or losses of any type that may be due to the lack of reliability, availability or continuity of its web site or services. Nevertheless, and to the extent that this is possible, it will endeavor to make technical assistance available to the affected person.
7.2 RAFAELHOTELES does not undertake to control and has not previously controlled, approved or taken on the services, contents, data, files, products or any kind of material existing on third-party web pages and, consequently, under no circumstances is it responsible for the legality of their web pages’ contents, which is the sole responsibility of the third parties, including, by the way of an example but not being limited thereto, their contents’ compliance with the legality, decency, respectability and law and order, ensuring that they do not impair the rights of any third parties.
7.3 RAFAELHOTELES does not undertake to control and does not control or guarantee the reliability, availability or continuity of the working of the products or services made available to user by third parties hosted outside www.rafaelhoteles.com and, therefore, it disclaims all liability for any damages and/or losses of any type that may be due to the lack of availability, reliability or continuity of its web sire or services. User shall be responsible for any damages and/or losses of any type RAFAELHOTELES may suffer as a result of user’s non-fulfilment of the law or any of the General Conditions laid down in this agreement.
8. Rules of Use Safeguard
Should any of the stipulations of these Rules of Use be declared null and void or unenforceable, the remaining conditions shall be maintained in the agreed terms. RAFAELHOTELES undertakes to substitute the stipulation in question, adhering as far as is possible to the initial intent of the parties.
9. Applicable Law and Competent Jurisdiction
These Rules of Use are governed by Spanish Law. For the settlement of any disputes that may arise in connection with their total or partial validity, execution, compliance or resolution, RAFAELHOTELES and user, expressly waiving their own or any other venue that may correspond to them, agree to abide by the jurisdiction of the Courts and Tribunals of the city of Madrid. This contract constitutes the total and complete agreement between RAFAELHOTELES and user and substitutes all previous pacts, undertakings, statements and agreements, whether written or oral, that may have existed previously between both parties.