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Privacy Policy


    The entity 'Rafaelhoteles S.A.U.' (hereinafter, RAFAELHOTELES) provides its services through the website rafaelhoteles.com (hereinafter, the Website).

    Your privacy is important to us. That is why we want to be transparent about what we intend to do with the information you provide us, or what we come to know about you: in other words, with your personal data (hereinafter, Data), not only because data protection laws require it, but also because we believe in being honest towards our users and customers. Please read this Privacy Policy carefully.

    We will notify you in advance about any change made to this Privacy Policy and we will not make retroactive changes which reduce your privacy rights unless legally required to do so and, in that case, your consent will always be necessary. Nevertheless, you may request to unsubscribe from the services offered on the Website if you do not accept the modifications made.

    In accordance with the provisions of EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), RAFAELHOTELES hereby informs you that by accepting this Privacy Policy, you give your informed, express, free and unequivocal consent for the Data you provide to be processed by RAFAELHOTELES, as data controller, and to which the security, technical and organisational measures set forth in the legislation in force apply.

    To this effect, and in accordance with that established in the GDPR, the following section provides details on how RAFAELHOTELES processes your data.


    Who is responsible for the processing of your data?

    Rafaelhoteles, S.A.U.

    C/ Ayala, 3



    Telephone: +34 91 539 90 21

    E-mail: calidad@rafaelhoteles.com


    What is the purpose of processing your data?

    Depending on the option selected in www.rafaelhoteles.com, your personal data will be processed for the following purpose:

    BOOKINGS: at RAFAELHOTELES, we process the data you provide us with the aim of managing your booking through our website, also to communicate our best offers and promotions

    WORK WITH US: Managing your personal data for selection processes in the various hotels in the chain.

    NEWSLETTER: At RAFAELHOTELES, we process the data you provide us with the aim of managing your subscription to the Newsletter, to send you information on a periodic basis.


    What are the legal grounds for processing your data?

    The legal basis for processing your data is your consent.

    Your data will be processed on the basis of the various purposes detailed in the previous section, and based on the consent which is requested of you.


    To which recipients will your data be sent?


    For organisational and operational reasons and out of necessity, Rafael Hoteles SAU may engage the services of advisers, professionals, or similar to carry out the processing of your personal data on behalf of Rafael Hoteles SAU. This processing on behalf of third parties is regulated in a written agreement or in any other way that can certify it being performed and its content, expressly specifying that the data controller will process the data according to the instructions of Rafael Hoteles SAU and shall not apply them or use them for purposes other than those provided in said agreement, nor shall they communicate them, even for their conservation, to other persons.

    There will be no cession, transmission or transfer of personal data except if required by law or at the request of the Public Administration or the Autonomous Institutions and it is carried out within the scope of the functions that the law expressly attributes to them.

    If there is a cession, transmission or transfer of personal data outside of the cases determined, the owner of personal data will be informed in advance by giving his/her consent if appropriate.


    No communication of data to third parties is planned. If such a possibility is considered, RAFAELHOTELES will ask for your consent.


    What are your rights when you provide us with your data?

    Any person has the right to obtain confirmation of whether RAFAELHOTELES is processing personal data which concerns them.

    You may also exercise your rights under the legislation in force: the rights of access, rectification, erasure and objection, restriction, data portability and to not be the subject of automated individual decision-making.

    You also have the right to withdraw your consent at any time. You can exercise your rights by any means which allow the dispatch and reception of your request to be proven. The request must be addressed to RAFAELHOTELES, using the details included in the 'Data Controller' section, and displaying the reference 'Data Protection'. The request must include: Your name, surname(s) and a photocopy of your national identity document, written details of your specific request and an address to which notifications may be sent.

    If you are not satisfied with how RAFAELHOTELES responds to the exercise of your rights, you have the right to file a rights protection claim before the Supervisory Authority.


    How did we collect your data?

    You provided us with the personal data subject to processing by RAFAELHOTELES by filling in the booking request, submitting your CV in the work with us section or requesting to subscribe to the newsletter on our website

    RAFAELHOTELES hereby informs you of processing the following types of data:


    Identification data (Name and Surname/s)

    E-mail address

    No sensitive data are processed.


    Identification data (Name and Surname/s, Tax Identification Number, nationality, mobile telephone number)

    Postal and e-mail addresses.

    Educational data.

    Professional data (work experience).

    No sensitive data are processed.


    Identification data (Name and Surname/s, nationality, telephone number)

    E-mail address


    How long will we store your data for?

    We will process and store your data:

    BOOKINGS: the time necessary to manage the reservation booked for you

    NEWSLETTER: for the time necessary to be able to ful fil the purpose detailed in the essential information on data protection.

    WORK WITH US: Your CVs will be stored for a maximum period of 6 months.

    We also retain your data to comply with the requirements of the applicable law, to prevent unlawful actions, resolve disputes, solve problems and other actions permitted by the law. Once it is no longer necessary to process your data, we will delete and/ or block them, in accordance with our data retention and erasure policy and the statutory limitation period under the legislation in force.

    At RAFAELHOTELES we are concerned about security and guaranteeing and protecting your privacy. That is why we guarantee that your data will be processed with a high level of security.

    In accordance with standards for the sector, we maintain technical and organisational safeguards against accidental or illegal destruction, accidental loss or alteration, unauthorised disclosure or access and other illegal acts or procedures.