CSR
Service attitude and genuine commitment
Shared value philosophy
Where hotel excellence meets solidarity
At Rafaelhoteles Atocha we understand hospitality as a perfect combination of tradition, innovation and, above all, a deep responsibility towards society. Our pillars are built on enthusiasm, teamwork, adaptability to change and a strong customer focus. We strive for excellence not only through impeccable service and functional, comfortable facilities, but also by driving initiatives that transform realities. We believe in a hotel model committed to quality management and the wellbeing of the communities around us.
Social Impact
The "Solidarity Night" Project
Solidarity Night is Rafaelhoteles Atocha’s CSR project, developed together with the Terre des Hommes Foundation and its healthcare programme “Journey to Life”. An initiative that raises awareness among our guests about the reality of African children without access to medical treatment in their home countries, and which raises funds to bring them to Spain for surgery.
Journey to Life
A journey full of hope
Since 1995, the Journey to Life healthcare programme has facilitated the transfer to Spain of children from low-income African countries: Togo, Benin, Mauritania, Senegal, Morocco and Guinea Conakry. Children with serious conditions (heart disease, trauma, urology, burns or maxillofacial) who cannot be treated in their home countries due to a lack of infrastructure and resources.
Our values
Service attitude and human warmth are the pillars of Rafaelhoteles Atocha. Five values that guide every decision and every gesture:
Teamwork
We combine efforts to offer the best experience.
Adaptability to change
We evolve with the needs of our guests.
Customer focus
Each person is unique, and we treat them that way.
Enthusiasm
The passion for what we do shows.
Pursuit of excellence
Never settle, always improve.
Quality
At Rafaelhoteles Atocha, quality is not a goal, it is a philosophy. We work under a management system recognised nationally and internationally, with a clear principle: to exceed our customers’ expectations.
Our pillars
Exceeding expectations, fostering values, setting measurable objectives and meeting internal and external requirements.
Continuous improvement
We seek opportunities for improvement in every service, with the involvement of the entire team.
Functionality and comfort
Facilities designed for both the business traveller and the cultural tourist.
Training and communication
We train our team and maintain two-way communication to anticipate customer needs.
