Do you have any questions, doubts or comments? We will be glad to help you.

You can contact us from Monday to Thursday from 9:00 a.m. to 7:00 p.m. and on Friday from 9:00 a.m. to 4:00 p.m. or 24 hours a day at any of our hotels.

Head offices

Méndez Alvaro, 30
28045, Madrid
Tel.: +34 915 399 021


Before sending the contact application form, please read the following essential information on Data Protection carefully. By clicking the send button you claim to have read this information.

ESSENTIAL INFORMATION ON DATA PROTECTION: The Data Controller is Rafaelhoteles S.A.U. The Purpose is the attention to your request and the improvement of the quality, as well as the sending of commercial communications. The legal basis is your own contact request, our legitimate interest in evaluating and promoting our products and services and your consent to receive our communications by email. No communication of data to third parties is planned, except under legal obligation. If such a possibility is considered, we will ask for your consent. You have the right to access, rectification, erasure, restriction, objection and data portability, as well as other rights, which are explained in the Privacy Policy. To consult the additional information on Data Protection, please refer to our privacy policy.

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