COVID-19

IMPORTANT INFORMATION

Dear Guest,

This is the first time since our first hotel was opened 27 years ago we face with this overwhelming situation due to COVID19 pandemic worldwide impact.

Following Spanish Government statutory guidelines (RD  463/2020, March 14th , art. 10.6,  published at BOE on March 19th , 2020) Rafaelhoteles  has lockdown the properties until the end of state of emergency will be released by health authorities. Your health and safety is the only important thing at this moment.

Accordingly with that, we really appreciate your confidence in our Company and we would like to inform you about the special conditions will be applied for the following bookings:

Cancellation policy for stays until next June 30, 2020:

  • If you have a Flexible Rate – Without prepayment – Free cancellation booking and you wish to cancel it, it is possible to do directly on our website, calling to the hotel chosen or by e-mail and through our reservation department: reservas@rafaelhoteles.com
  • If you have an Advance payment – Non Refundable booking, you are eligible to:

You can change the booking for the next twelve months from the original booking date and the amount paid will be used for the new dates or you can cancel the booking calling to the hotel chosen or by e-mail and through our reservation department: reservas@rafaelhoteles.com

Cancellation policy for stays from July 1 to August 31, 2020:       

  • If you have a Flexible Rate – Without prepayment – Free cancellation booking and you wish to cancel it, it is possible to do directly on our website, calling to the hotel chosen or by e-mail and through our reservation department: reservas@rafaelhoteles.com
  • If you have an Advance payment  – Non Refundable booking, we can offer you the option of changing the booking for the next twelve months from the original booking date and the amount paid will be used for the new dates. We will appreciate you informed about your plans in spite you do not know the new stay dates yet.  Please, contact directly to the hotel by phone or e-mail or through our reservation department: reservas@rafaelhoteles.com

Rafaelhoteles wish you find healthy and all the best for the next weeks. Take good care of yourselves and your families and stay happy and safe.

We look forward to welcoming you back to our Hotels very soon.